Curbside Care during the Pandemic

Due to the evolving situation, Premier – Grayslake is taking precautionary measures to keep hospital staff, patients, and pet owners safe while continuing to provide quality patient care. Owners will no longer be allowed to accompany their pets into the hospital as a measure to limit the spread of coronavirus until further notice. This includes check in, visitations, and check out. Exceptions may be made in extreme situations, but please call our client care staff first.

We have implemented curbside concierge services to assist with patient care out of an abundance of caution for our team and your family. Owners may be asked additional questions to help our medical staff provide the best care. Clients may experience longer wait times due to these more time-consuming protocols and due to the increase in patients we are experiencing. Please know that our medical teams are working as efficiently as possible, while spending the time needed to appropriately treat your pet. A member of our client care or medical team will call you with updates.

Thank you for your patience and understanding as we do our best to provide medical care to your pet.

Hospital procedures, curb-side service, medication refills, and more are outlined here.

What to Expect

When you arrive at our hospital, please call our hospital. A member of our team will ask you several questions about your pet’s condition. They will explain next steps, wait times, and more.

When it is time for your pet to be seen by a member of our team, we will retrieve your pet. Once your pet is in the hospital, the doctor or technician will update you on their condition and the recommended care plan.

Related articles and information

The health and safety of our clients, patients, and team members are top priorities for us. For more on how we are responding to the rapidly changing conditions, please refer to the pinned post on our individual hospital Facebook pages, or read the articles in our blog on the subject.

• The American Veterinary Medical Association (AVMA) has put together an FAQ sheet for pet owners.  You can find this resource and others by visiting the Ethos Veterinary Health blog.

Premier- Grayslake offers an extensive selection of veterinary resources for pet owners. Owning a pet is a labor of love and an extraordinary commitment, which Premier Veterinary Group is proud to be part of. While in our animal hospital, your pet will receive the highest standard of care–from their treatments to the love and compassion they receive from our attentive staff. Even when your pet is not with us, we genuinely care about their health well-being.

Please take a moment to fill out and submit the client registration form before your upcoming appointment.  Thank you.

• Online Client Registration Form
• Read our updated safety precautions 

Do not hesitate to reach out to us with general questions, insurance requests, or help to schedule an appointment with a specialist. Our Client Care team members monitor email daily, however, if your pet is experiencing a medical emergency, call your family veterinarian or the closest emergency hospital rather than relying on email.