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Premier Veterinary Group – Grayslake
  • Our Services
    • Blood Bank
    • Cardiology
    • Emergency + Urgent Care
    • Diagnostic Imaging
  • For Your Pet
    • Client Registration Form
    • Get in Line
    • Urgent Care + Appointments
    • When Your Pet is a Patient
    • Client Portal
    • Prescription Refill
    • Pet Insurance
    • Payment Options
    • End of Life Arrangements
      • Grief Resources
    • Clinical Studies
  • For Veterinary Teams
    • Submit Referrals
    • Our Referral Process
    • At a Glance
    • Ethos Materials for Clinics
    • Clinical Studies
    • VetBloom CE
    • Continuing Education
  • About Us
    • Our Hospital
    • Our Team
    • Why Ethos
    • Ethos Discovery
    • Contact Us
  • Blogs & Videos
    • Our Blogs
    • PAWEDcasts
  • We’re Hiring!
    • Apply Today
    • Living and Working Near Here
    • Ethos Job Fairs
    • Benefits and Perks
    • Veterinary Training Programs
  • PHONE: 847-548-5300

Our Blogs

Triage Process is the Same – Emergency Patients have Increased

December 23, 2020

In pre-COVID times, pet owners with routine health concerns would make an appointment to be seen by their family veterinarian within a day or so of identifying a need. If a referral was needed, your family veterinarian would perform initial evaluations, run blood work and other appropriate diagnostics, then you would make an appointment at one of our hospitals. During this unprecedented time, we understand that many of our partners at General Practice veterinary clinics are seeing fewer patients than usual resulting from the fact that it takes significantly longer to manage visits with curb-side drop off, maintain COVID precautions, and keep their teams safe. These additional precautions have meant that in some cases an appointment with your regular veterinarian isn’t possible within the time frame needed. As a result, those clients are now coming to us through our Emergency department, which has led to a significant increase in ER volume over the past year.

As we enter the holiday rush and the busy weekends ahead, we want to remind you that as we continue to see an uptick in emergency visits, wait times may be longer than usual. We understand that waiting is never fun, and we appreciate your understanding if you do have to wait.

Our triage procedures have not changed. Every emergency patient is evaluated by a member of our team and seen based on the severity of the issue. Patients with critical life-threatening illnesses and injuries always take priority. As a result, it can seem like the ER wait times for your pet are stressful. Our team is working diligently, compassionately, and carefully to ensure your pet is cared for. We thank you for your patience and understanding.

We hope you have a very safe and happy holiday.

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Premier Veterinary Group – Grayslake
847-548-5300 | 1810 E. Belvidere Rd. Grayslake, IL 60030
  • PHONE: 847-548-5300
  • Our Services
    • Blood Bank
    • Cardiology
    • Emergency + Urgent Care
    • Diagnostic Imaging
  • For Your Pet
    • Client Registration Form
    • Get in Line
    • Urgent Care + Appointments
    • When Your Pet is a Patient
    • Client Portal
    • Prescription Refill
    • Pet Insurance
    • Payment Options
    • End of Life Arrangements
      • Grief Resources
    • Clinical Studies
  • For Veterinary Teams
    • Submit Referrals
    • Our Referral Process
    • At a Glance
    • Ethos Materials for Clinics
    • Clinical Studies
    • VetBloom CE
    • Continuing Education
  • About Us
    • Our Hospital
    • Our Team
    • Why Ethos
    • Ethos Discovery
    • Contact Us
  • Blogs & Videos
    • Our Blogs
    • PAWEDcasts
  • We’re Hiring!
    • Apply Today
    • Living and Working Near Here
    • Ethos Job Fairs
    • Benefits and Perks
    • Veterinary Training Programs
© 2023 Premier Veterinary Group – Grayslake
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24-hour ER

Now Open 7 a.m. Friday - Midnight on Tuesday

We are returning to 24-hour operations on Friday, Saturday, Sunday, and Monday! This will allow us to keep patients overnight from 7 a.m. Friday through midnight on Tuesday night.

2023 Hospital Hours

Friday – Monday: Open 24 Hours

Tuesday Hours: open all weekend and overnight on Monday until Midnight on Tuesday

Wednesday – Thursday Hours: 7 a.m. – Midnight
Prior to closing on weeknights, patients requiring overnight hospitalization will need to be transferred to an Ethos hospital in Somers, WI, or Chicago, IL. Please call to discuss this with a staff member.

Please call before you come in to ensure we are the best resource for your pet’s needs.

Phone: 847-548-5300

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