Premier Veterinary Group – Grayslake
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Premier Veterinary Group – Grayslake
  • Our Services
    • Blood Bank
    • Cardiology
    • Emergency + Urgent Care
    • Diagnostic Imaging
    • Social Work
  • For Your Pet
    • Client Registration Form
    • Urgent Care + Appointments
    • When Your Pet is a Patient
    • Client Portal
    • Prescription Refill
    • Pet Insurance
    • Payment Options
    • Grief Resources & Pet Loss Support
      • End of Life Arrangements
    • Clinical Studies
  • For Veterinary Teams
    • Submit Referrals
    • Our Referral Process
    • At a Glance
    • Ethos Materials for Clinics
    • Clinical Studies
    • VetBloom CE
  • About Us
    • Our Hospital
    • Our Team
    • Ethos Discovery
    • Contact Us
  • Blogs & Videos
    • Our Blogs
    • PAWEDcasts
  • Careers + Development
    • Premier – Grayslake is Hiring
    • Positions Across Ethos
    • Living and Working Near Here
    • Benefits and Perks
    • Veterinary Training Programs
  • PHONE: 847-548-5300

Our Blogs

Triage Process is the Same – Emergency Patients have Increased

December 23, 2020

In pre-COVID times, pet owners with routine health concerns would make an appointment to be seen by their family veterinarian within a day or so of identifying a need. If a referral was needed, your family veterinarian would perform initial evaluations, run blood work and other appropriate diagnostics, then you would make an appointment at one of our hospitals. During this unprecedented time, we understand that many of our partners at General Practice veterinary clinics are seeing fewer patients than usual resulting from the fact that it takes significantly longer to manage visits with curb-side drop off, maintain COVID precautions, and keep their teams safe. These additional precautions have meant that in some cases an appointment with your regular veterinarian isn’t possible within the time frame needed. As a result, those clients are now coming to us through our Emergency department, which has led to a significant increase in ER volume over the past year.

As we enter the holiday rush and the busy weekends ahead, we want to remind you that as we continue to see an uptick in emergency visits, wait times may be longer than usual. We understand that waiting is never fun, and we appreciate your understanding if you do have to wait.

Our triage procedures have not changed. Every emergency patient is evaluated by a member of our team and seen based on the severity of the issue. Patients with critical life-threatening illnesses and injuries always take priority. As a result, it can seem like the ER wait times for your pet are stressful. Our team is working diligently, compassionately, and carefully to ensure your pet is cared for. We thank you for your patience and understanding.

We hope you have a very safe and happy holiday.

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Premier Veterinary Group – Grayslake
847-548-5300 | 1810 E. Belvidere Rd. Grayslake, IL 60030
  • PHONE: 847-548-5300
  • Our Services
    • Blood Bank
    • Cardiology
    • Emergency + Urgent Care
    • Diagnostic Imaging
    • Social Work
  • For Your Pet
    • Client Registration Form
    • Urgent Care + Appointments
    • When Your Pet is a Patient
    • Client Portal
    • Prescription Refill
    • Pet Insurance
    • Payment Options
    • Grief Resources & Pet Loss Support
      • End of Life Arrangements
    • Clinical Studies
  • For Veterinary Teams
    • Submit Referrals
    • Our Referral Process
    • At a Glance
    • Ethos Materials for Clinics
    • Clinical Studies
    • VetBloom CE
  • About Us
    • Our Hospital
    • Our Team
    • Ethos Discovery
    • Contact Us
  • Blogs & Videos
    • Our Blogs
    • PAWEDcasts
  • Careers + Development
    • Premier – Grayslake is Hiring
    • Positions Across Ethos
    • Living and Working Near Here
    • Benefits and Perks
    • Veterinary Training Programs
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Temporary Hours Change

Due to staffing issues, we currently have reduced hours.

We are open during the following periods.

Friday: open 7 a.m. onwards
Saturday: open 24 hours
Sunday: open 24 hours
Monday: open 24 hours
Tuesday: Open until Midnight
Wednesday: 7 a.m. – Midnight
Thursday: 7 a.m. – Midnight

Holiday Hours: TBD

Prior to closing on weeknights, patients requiring overnight hospitalization will need to be transferred to an Ethos hospital in Somers, WI, or Chicago, IL. Please call to discuss this with a staff member.

Please call before you come in to ensure we are the best resource for your pet’s needs.

Phone: 847-548-5300

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